Frequently Asked Questions
Why should I book my excursions through ShoreExcursion.com?
We offer you more choices. No need to search all over the internet for the best tours in each port. We’ve done the hard work for you, and created this site that shows all of your best options. You have a limited amount of time in each port you visit during your cruise, so you want to make the most of it. We’ve selected the best tour operators, at competitive prices. You can book online, or call us. Our staff can also help you select the best shore excursions to fit your needs. Although we are internet based, we firmly believe in providing excellent service and we’re here to help you in any way we can.
Does ShoreExcursion.com have the best prices?
We guarantee that our shore excursion rates are the best you can find. If you find a better price elsewhere for the same shore excursion that we offer, we will match it. However, the “Price Match Guarantee” will not apply if the lower price is obtained via an agency rebate, coupon, or membership discount.
Is there more risk of us missing the ship if we don’t book directly through the cruise line?
The cruise lines often try to scare you into thinking that you have to purchase all of your excursions directly through them, or you risk being left behind. This simply is not true. Just like the tour operators that the cruise lines use, we guarantee to get you back to your ship on time, often with extra time to spare. If by chance there is an unlikely event such as an accident or mechanical failure of a tour bus, we have cellphones to communicate with the port agent in order to alert the ship. If the ship departs without you, we guarantee that we will pay the full cost associated with the delay and will make all the necessary arrangements to get you to the next port of call, just as if you had bought the tour through the cruise line.
How do I reserve my shore excursions through ShoreExcursion.com?
From our home page, just enter the name of your cruise line, the ship name, and the sailing date. We’ll show you the specific tours applicable to that sailing. If you do not have a cruise booked yet, you can also search by destination to see which shore excursions are offered in each port of call. You can purchase the shore excursions securely online, or call our toll-free number to get help over the phone. It’s easy!
Will I receive a booking confirmation and voucher to prove that I paid?
Yes. Shortly after you make a reservation for a shore excursion, we will email your confirmation to you. This email will include your tour vouchers as well as specific instructions on how, where, and when to meet up with your tour guide at the specific port for that tour. We recommend that you print your voucher, just in case you do not have cellphone service at the port.
What is your policy regarding cancellation?
You will receive a full refund when you cancel a tour 14 days or more before the tour departure date. Once you are within the 14 day departure window, the tour becomes non-refundable. This is because our operators have reserved space to accommodate your request and may not be able to fill that space with another party so close to departure. If there are any exceptions to this policy, they will be clearly noted in the tour description. If you would like to cancel a tour, simply give us a call during regular business hours, and we will be happy to assist you.
What if I miss my tour because the ship is late or cannot make it into port? Will I get a refund?
Yes. You will receive a full refund if you cannot make a tour departure due to a ship delay or a missed port call. You will also receive a full refund if weather or an equipment problem prevents the tour operator from providing the tour. Please let us know via email or phone call within two weeks after the date of the tour, and we will issue a full refund.
Can I protect my tour purchase, just in case I can’t take the tour?
Yes. For a small fee, we offer an “Excursion Protection Plan”. This provides a full refund if you are unable to participate in your tour for any of the following reasons: you miss your ship due to transportation problems (airlines, car, bus, etc.), you become sick or have some other medical issue, or you are unable to disembark the ship for immigration reasons. Please contact us for additional information.
How soon in advance should I reserve my excursions?
Some excursions sell-out early, so we recommend reserving your excursions as soon as possible once you confirm your cruise. We don’t want you to be disappointed. While it is always best to book early, if your plans should change later, we have a flexible cancellation policy.
How close to the tour departure date can I make a reservation?
We ask that you make a reservation at least three days before your ship’s departure. This does not include the cruise departure day. This will ensure that all of the tour arrangements are confirmed, finalized, and communicated.
If I want to book at the last minute, less than three days before departure, do I have any options?
Yes. For a small $25 USD Expedite Fee, you may book within 3 days of your cruise start date.
What should I wear on my excursion?
We try to include recommended attire for each tour. We always recommend that you wear comfortable shoes, and bring sunscreen to protect you if your tour is outdoors. If the tour includes a religious site, such as a cathedral or mosque, we recommend that you bring something to cover your bare shoulders.
What is included in the price of the excursions?
Most tours include transportation directly from the pier area, a tour guide, entrance fees, and transportation back to the pier after the tour. A complete description of exactly what is included in each tour will be provided. Some excursions also include meals and drinks, while others do not, so be sure to read the full description.
Will I know how much physical activity is involved in each of these tours?
The activity levels vary for each tour. Each tour description has detailed information about each activity and what you should expect. We also include activity levels and descriptions on each tour as follows:
Easy/Minimal Physical Activity:
No major climbing required.
There may be a few steps to negotiate.
Moderate Physical Activity:
Fair amount of walking is required.
There may be full flights of steps or uneven terrain.
Difficult/Significant Physical Activity:
Large amount of walking and/or climbing is required.
Expect strenuous activity.
There will most likely be unpaved and uneven terrain.
You should be in good physical health if you reserve one of these tours.
If you have more specific questions, please contact one of our Shore Excursion Experts during normal business hours.
Where do I go to meet my tour once I get off the ship?
Your booking confirmation email will provide clear instructions on the time and place to go to start each of your tours. In the unlikely event that you have difficulty meeting up with your guide, we include instructions on what to do.
What currency are the shore excursion prices shown in on your site?
All prices are in US Dollars, unless otherwise stated in the tour details. The site allows you to change the currency displayed to Canadian Dollars, Australian Dollars, British Pounds Sterling, and Euros.
Am I expected to tip the tour guide and/or driver?
Extending a gratuity to your guide or driver is strictly optional but greatly appreciated by those professionals who guide you through your tour. The standard suggestion for tips is $3.00 USD per person for a half-day tour and $5.00 USD per person for a full-day tour.
What if I need to cancel or make changes to a reservation I already made?
If you need to make changes to your reservation or to cancel a tour, please contact one of our Shore Excursion Experts during regular business hours and they will be happy to assist you.
Are there special prices for children?
Yes. Many of our tours offer discounted prices for children under the age of 12 years. Toddlers aged 2 and younger who sit on a parent’s lap (do not occupy a seat), are not charged for most tours. Please see the individual tour descriptions for pricing specifics.
Are there any age restrictions on some tours?
Guests under the age of 18 years are typically not permitted to participate without a parent or guardian. Some tours of Moderate or Difficult physical activity will have age restrictions. In some cases, an unaccompanied minor may be permitted on a tour if a waiver is signed by the parent. Please call us for detailed information on specific tours.
Is there time for me to take more than one excursion in one day at a port of call?
Yes. For Alaska tours, please allow at least 30 minutes between each tour. In all other regions, please allow a minimum of 60 minutes between each tour.
Are there tours for physically challenged passengers?
Please refer to the Restrictions section of each detailed tour description for recommendations for physically challenged passengers. We recommend tours designated as requiring a Low level of activity for those passengers that are able to do some easy walking. Be aware that the transportation on some tours may be able to accommodate a collapsible wheelchair stored below the bus; however, scooters or motorized wheelchairs are often too large to be stored on the transportation used for the tours. If passengers are non-ambulatory, we generally recommend independent transportation for their comfort and convenience. We also recommend that non-ambulatory passengers be accompanied by someone who is able to assist them throughout the duration of the tour. Our Shore Excursion Experts can suggest tours that will fit your needs .
Do you offer custom shore excursions for groups?
Yes! If you have a group of 10 or more people cruising together we can customize shore excursions for you. Just visit our “Groups” link from the home page and answer a few questions so we can help.